Frequently Asked Questions
The FAQ section provides answers to common questions, offering quick and easy access to important information and support.
What do we transport?
We specialize in the secure transport solutions for caravans, boats, vehicles, motorcycles, shopfitting, flat-pack and specialized freight. From routine distribution to handling high-value asset transport, our fleet is fully equipped to deliver your cargo safely and efficiently across South Africa. See our full list of transport services for details.
How long will the transport take?
We provide you with an estimated date of arrival.
Is my cargo insured during transport?
Yes, your cargo is insured during transport depending on the items. Our insurance policy covers any damages that may occur depending on specific items. This ensures protection against any loss or damages. If you have any specific concerns or need additional coverage, discuss this with us before transportation. We are commited to ensuring your items are transported safely and securely. T&C's apply.
What happens if my cargo is damaged during transport?
If your cargo is damaged during transport, the first step is to document the damage by taking detailed photos and noting any issues on the Waybill upon delivery. Next, you should contact our customer service team immediately to report the damage. We will initiate an investigation and work with you to file a claim. Our insurance covers damages that occur during transit, and we will guide you through the claims process to ensure you receive appropriate compensation for repairs. Our priority is to resolve the issue promptly and to your satisfaction. Please note that T&C's apply.
What information do I need to provide?
To ensure a smooth process, you will need to provide several important information. These include collection address, delivery address, contact reference for collection and delivery.
Can I track my freight?
Yes, you can track your freight. You will receive your freight number from us, along with access to our system where you can track your cargo.
Do you deliver outside the Western Cape?
Yes. We are based in Wellington in the Cape Winelands and operate nationwide across South Africa, collecting at your address and delivering to the receiving address. Routing and timing are confirmed per load when you enquire.
Do you offer door-to-door collection and delivery?
Yes. We collect at your address and deliver to the receiving address, so you do not need to get your cargo to a depot or arrange the last leg yourself. Collection and delivery are scheduled around you.
Can you transport a boat or a caravan?
Yes. Boats, caravans and trailers travel on our 10-metre / 5-ton flat deck trailer, so you do not have to tow them across the country yourself. Send us the length, width and weight when you enquire and we will confirm the right vehicle for the load.
Do you have enclosed transport for motorbikes and high-value vehicles?
Yes. Our 8-ton Pan-Tech trucks are fully enclosed, so cargo travels out of the weather and out of sight, with no exposure to rain, road debris or stone chips. It is the usual choice for motorbikes, vehicles and sensitive equipment.